route to work queue pega

For example you route an assignment to the payroll department work queue because anyone. A work group consists of a work queue and a manager to which the work queue.

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When a team member claims the.

. In the header of Dev Studio click Create Organization Work queue. When a new request enters the queue the queue processor calls the routing API to determine the routing. The Route to robot queue shape creates the assignment that.

In the Step properties pane on the General tab in the Route to queue field enter the name of the work queue from which the VM retrieves assignments. Upon accessing a work queue all claims assigned to that work queue are displayed in a list and the user selects a claim from the work queue by clicking on the claim id link. In the Routing section select Custom from the Route to list.

In the Router field press the Down Arrow key and. The customer waits in the queue until the routing. Specify the router activity that sets the AssignTo parameter to the name of a worklist or a work queue.

In the Work group field enter a work group that you want to associate with a work queue. A work queue is a list of all open assignments in order of importance for a group of users. This option is for use when anyone on a team can complete the assignment.

Routes the assignment to a work queue of a team. To route the assignment to a team or work queue select Work queue. On the Create Work queue tab in the Short description field describe the purpose of the work queue.

A work group identifies a cross-functional team that uses a work queue to distribute work. In the Assignment type list select WorkBasket. To use a dynamic work queue.

To process employee compensation payments you can route the task to the work queue of the payroll team in which any member of that team can access select and process the work. You route to a work queue if anyone in the group can complete the assignment. Reason for this is that if the user cancels or abandons from the duplicate check assignment we want the case to remain in the work queue from which it was retrieved.

In the Route to queue field enter the name of the work queue from which the VM retrieves assignments. You route to a work queue if anyone in the group can complete the assignment. For example you route an assignment to the payroll department work group because anyone in the group.

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